"I wanted to write and compliment Ms. Donna Mohn on the excellent work she did for us recently.  As background, my wife owns a house in Norton that my mother-in-law lives in.  Unfortunately, we live in the Washington DC area so it is often hard for us to arrange matters related to this property.  Not being very familiar with the tenant-occupied insurance process we had insured the house with another agency through VPIA.  When I finally discovered that the policy was written incorrectly, VPIA cancelled the policy and recommended I call South-West Insurance.  I’m very glad I did.   Right from the start Ms. Mohn answered all of our questions and was extremely patient during many phone calls and follow-ups.  Being 400 miles away has always made these types of transactions complicated but Ms. Mohn’s professionalism and excellent customer service made it almost easy.  I will not hesitate to recommend South-West Insurance Agency to others." ~ Matt Osterm, Bethesda, MD
 

       "South-West has spent much time and energy fighting for me in a case where I was billed an incorrect amount, not given credit for my payments, and then turned over to collections without warning and even threatened via the phone by the collection agent.  And I had only called  South-West to verify that my co-pay was correct on the EOB and that they were a contracted provider with Cariten and could not balance bill me.  But instead, the Customer Service Representative took over and dealt with the provider and got the balance corrected, dealt with the threats and problems with the collection agency.  I consider that above and beyond the CSR's job, though I do not know what is in their job duties for us.  I was more than willing to fight my case myself, but I am sure that it carried a lot more weight coming from South-West.  I feel their efforts should not go unnoticed and wanted to make you all aware of them."